PureVPN

User Rating Average: PureVPN Review, 7.2 out of 10 based on 24 ratings (see user reviews):


PureVPNWebsite: www.purevpn.com
Price: From $4.16 / Month. (If purchased via 12-month plan) Accepts Bitcoins.
Our Rating: – 93.4%
Protection: 4/5
Software / GUI:
4.5/5
Features:
5/5
Speed:
5/5
Ease of Use:
4.5/5
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Protocols: PPTP, SSTP, L2TP, OpenVPN

Service: PureVPN provides a paid VPN service with 300+ servers in 35 different countries. Unlimited server switches with unrestricted speed across the whole network.

IPs are shared with unlimited data transfer and P2P traffic is allowed on certain servers.

The PureVPN Software is excellent with some great features, including a traffic log chart, auto-reconnection and split tunnelling allowing you to direct certain traffic through the VPN tunnel while sending other traffic directly through your local network’s default gateway.

Easy step-by-step tutorials guide you through set-up for Windows, Mac, Linux, iphone and Android.

Up to 5 multi logins enables you to connect all your devices.

The PureVPN business package offers a dedicated secure connection server with 10,000 GB bandwidth. Easy set-up and dedicated support.

Privacy: PureVPN do not log any user activity (sites visited, DNS lookups, emails etc.) See their Policy/Terms/FAQ

Note: PureVPN log access attempts to their servers (for security and troubleshooting). These are kept for 5 days. To prevent fraudulent sign-ups PureVPN may ask for a verification document as part of their sign-up process.

Our Thoughts: PureVPN provides a great service with a good server choice, excellent speeds and very good customer support. The client software is very slick and easy to use and comes with loads of add-on features. Excellent value if purchased via the 12-month option.

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PureVPN User Reviews

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PureVPN Speed Test

Below you can see our testing results for PureVPN . For more details of how we conduct our speed tests go to VPN Speed Tests.

Test PC #1 – United States – OS (Mac OSX) – ISP (Cox)

SpeedTest.net (Iron) Location Ping Download Upload
Not Using VPN United States 39 23.57 8.50
PPTP Netherlands 166 6.97 7.24
PPTP United States 32 17.15 6.61
PPTP United Kingdom 184 5.61 4.51
PPTP Canada 94 16.25 5.46
PPTP Sweden 229 4.64 6.27
Download Test (Curl) Location File Size Av. Speed/sec Time/mins
Not Using VPN United States 620M 1682K 06:19
PPTP Netherlands 620M 1175K 08:59
PPTP United States 620M 1470K 07:11
PPTP United Kingdom 620M 767K 13:47
PPTP Canada 620M 1183K 08:56
PPTP Sweden 620M 790K 13:23
P2P Test (Transmission) Location File Size Av. Speed/sec Time/mins
Not Using VPN United States 729.1Mb 1.67Mb 06:55
PPTP Netherlands 729.1Mb 1.0MB 12:23
PPTP Sweden 729.1Mb 1.31Mb 09:16
PPTP Canada 729.1Mb 1.61Mb 07:33

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Test PC #2 – United Kingdom – OS (Win 7) – ISP (Sky)

SpeedTest.net (Firefox) Location Ping Download Upload
Not Using VPN United Kingdom 32 10.56 0.94
PPTP Netherlands 48 10.11 3.28
PPTP United States 112 6.08 0.58
PPTP United Kingdom 41 10.17 3.35
PPTP Canada 108 8.73 2.11
PPTP Germany 67 7.23 2.85
Download Test (Curl) Location File Size Av. Speed/sec Time/mins
Not Using VPN United Kingdom 620M 1241k 08:31
PPTP Netherlands 620M 990k 10:41
PPTP United States 620M 480k 22:01
PPTP United Kingdom 620M 1144k 09:15
PPTP Canada 620M 863k 12:15
PPTP Germany 620M 434k 24.21
P2P Test (uTorrent) Location File Size Av. Speed/sec Time/mins
Not Using VPN United Kingdom 695Mb 1.1Mb 10:22
PPTP Netherlands 695Mb 1.1Mb 10:36
PPTP Germany 695Mb 0.94Mb 12:45

Tips: P2P is not permitted on all servers, but they have a decent selection of several designated P2P servers.

Note: The handshake protocol (MSCHAP_V2) used by many PPTP connections has been cracked and therefore PPTP could now be considered unencrypted. For maximum security use OpenVPN or L2TP.
https://www.cloudcracker.com/blog/2012/07/29/cracking-ms-chap-v2/

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Article last updated: April 15, 2014 by vpnadmin

32 Responses to “PureVPN Review”

  1. Protection
    Reliability
    Speed
    Support
    Price

    Paid for their 3 day trial, however could not even last 24 hours, then requested cancellation. Note that PureVPN do NOT provide satisfaction guarantee/refund for their paid trial. PureVPN windows client provided awful speeds – about only a third what you would normally get from other VPN providers – and dropouts. Servers in my country (Australia) were slower than servers in other countries. Full feedback was provided when requesting cancellation on the first day, however NO contact from Support over the following 2 days before the trial ended. Even now, a month after the trial, nothing from Support. Won’t use PureVPN again.

    Reply
  2. Protection
    Reliability
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    Paid for a months VPN service
    1)live support threatens to terminate my account without refund if i ask if torrents can be downloaded!

    2)for downloading from file hosting such as rapidgator worked well , good speed

    3) buggy software interface , they release updates seem to gave fixed it.
    adding dedicated ip and swithcing between to dynamic ip major pain

    4)price seems cheap to use as a vpn for browsing webpages

    5) at times speed sucks due to server load

    6) they don’t offer discount it seems but the webpage randomly gives 10 percent off

    7) Rigid inflexible poor billing, after taking a years vpn plan , they refuse to add a dedicated ip for 6 months to it

    8) live customer support seems to take 5 mins to type each reply! good god!

    9) asked for a refund moving to Ibvpn instead

    Reply
    • Hi Abhishek,
      1. Please confirm did you use any Translating tool or something as we do not threat about torrents but have a very friendly canned message in our live chat which any body may ask and check. Also we have mentioned our torrents policy on our website so how could we threat over it.
      2. Thanks for the feedback about speed.
      3. Unlike other providers we offer access to our all Shared Servers with Dedicated IP account for which customer needs to switch between servers. And as per your requirement you need to switch between servers to change the IP.
      4. Price is not only for browsing the web pages but you may use our service for any purpose and you will feel the difference.
      5. As PureVPN offers 300+ servers, we have already applied load balancing technique so you could not get any complaint of “Server Overloaded”. Must want to let you know that slow speed may be caused by multiple factors i.e. your internet connection speed, firewall settings, geo distance from VPN server etc.
      6. We have been offering 65% discount already on our website, what else do you need?
      7. You added order for annual Shared IP >> then availed 10% extra discount over it >> then asked for $24 more discount for dedicated IP i.e. product of $73.95 in just $44.95. Even after that you were offered 6 month dedicated IP in that amount but you did not avail.
      8. Yes, as unlike others we have not applied auto bots on our live chat but the humans who read your message first then reply you accordingly and type it manually.
      9. You were refunded as per your request.
      Best Regards,
      Q. Nauman M.
      Manager Customer Service & Support
      PureVPN

      Reply
  3. Protection
    Reliability
    Speed
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    Price

    Very good vpn service. Best software I’ve tried so far and speeds are very good.

    Reply
  4. Protection
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    Price

    I would like to thank to Nauman who gave his endless support to solve my issue
    thanks purevpn customer online service team

    Reply
  5. Protection
    Reliability
    Speed
    Support
    Price

    Great user interface, really slick and easy to use and install. Speeds are excellent and connection rarely drops. Shared Ips for P2p anonymity. Pure has got the lot. Recommended

    Reply
  6. Protection
    Reliability
    Speed
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    Price

    I’ve given probably an unfair service review grading for the following reason.

    Upon completion of my application, they then requested a scan of my credit card as I paid through paypal. Legitimate or not, there was no warning about this before applying. So i’ve requested a refund so that I may pay using credit card directly which i am assuming will not require me to sent a scan of my CC or passport. That was 3 days ago, i’ve had no response, no access to the service and have been charged. The VPN service may be good but this is dreadful customer service.

    Reply
    • Hi John,
      Let me reply your reservations in the order as you shared.
      1. Sorry to bother your for verification. We believe that we can mutually defeat the scams.
      2. You paid via PayPal and the email sent to you also had an option that if you paid via PayPal how could you verify, in that case you don’t need to share the credit card. Seems you did not go through it.
      3. There was no warning earlier or at the time of placing the order as every customer is not asked for the verification but only those whose orders are flagged for verification as per our anti fraud policy.
      4. You asked for refund and you were refunded immediately. Must want to let you know that online payment is refunded WITHIN 5 working days i.e. may be in next few hours.
      If you go through this site, there are multiple reviews having such concern and we replied them as well. We could not share the reason here of your order being flagged for verification. I have sent you an email in person having a little clue about that and hopefully you will agree with that.

      Reply my email and I also have a great offer for you.

      Thanks
      Manager Customer Service & Support
      PureVPN

      Reply
  7. Protection
    Reliability
    Speed
    Support
    Price

    I have ordered their VPN trial 3 days for about $2 and bit.

    Their communication is extraordinarily BAD!
    Their service isn’t USABLE!

    Their refunds policy TELL YOU THAT THEY HAVE REFUNDED THE MONEY but in fact you will not see the money coming back EVER!.

    Don’t use PureVPN

    Reply
    • Dear Alex,
      Could you please share with us in detail what problem you experienced in using our service and did you contact our 24×7 live support or opened ticket etc. Still if you think you are not refunded you may contact us and we will provide you complete details of refund. Must want to let you know that refund may take 5 working days maximum.
      Thanks

      Reply
  8. Protection
    Reliability
    Speed
    Support
    Price

    These lads are great, nice simple interface, easy to connectand good speeds. Perfect for normal speeds – i had problems with hd streams but that could be an issue with my connection and laptop. I couldn’t get it to work in the beginning and i was cursing them but the customer support kept trying to fix it and fix it. eventually a very helpful customer service agent called Nauman remotely connected to my laptop and he figured out that i had Purevpn blocked in zone alarm..silly me. Anyway it works for me with RTE and BBC iplayer but with some lag on HD streams but like I said that could be a problem on my end.Overall very satisfied.

    Reply
  9. Protection
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    Price

    I have bought at least 6 accounts from purevpn . All of them works great! And the service is really cool,the operator always helps me to set the vpn remotely.That’s really nice! Highly recommend!

    Reply
  10. Protection
    Reliability
    Speed
    Support
    Price

    Does not honor 3 day satisfaction guarantee. Lots of discussion provided, but they just don’t want to give up a cent to a dissatisfied customer. Gave speed low rating because speed and reliability are one and the same. Although good speedtest results, every UK TV viewing session done in 2 days ended the same way = frustration with dropouts and spinning balls. I have another UK VPN I thought PureVPN might be a candidate to replace, but no way. Each time I reverted to my usual VPN and everything worked fine.
    They assign you a subnet address, not an actual ip, as other VPN’s do. I’m guessing that may have something to do with their problems – multiplexing many users simultaneously from the same ip. But I don’t know and I don’t care. I can get great VPN performance from my location with my ISP (Comcast). Just not with PureVPN. I wouldn’t be bothering to write this except I am pretty steamed at their baloney 3 day money back policy – it is a heap of smelly material.

    Reply
    • Hi Jeff,

      It is to inform you that you were asking for refund for a 3 day trial account after 2 days even there is no refund policy for refund but on monthly and long term accounts. Could you please justify it neutrally that is it fair for asking refund after using it for 2 days. You are suggested to read the refund policy on our website and hopefully you understand. Moreover, you were refunded for the same it’s not our policy though.
      We are aware of such users who order VPN to watch a single league match and ask for refund afterwards with lame excuse and also do not accept our support request to look into and resolve the issue. You were also invited for remote support using which we could help you and resolve the issue but you denied.
      To avail this opportunity we want to request to all of our customers to make sure to contact with our support team if you face any problem who supports you 24×7. It will help us mutually to resolve such issues.

      Reply

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